FAQ

Frequently Asked Questions

This guide should be your initial point of call, if you have any questions that aren’t answered here then please email us. We aim to respond within two working days.

For sellers:

We are in closed season right now, so all sales are suspended at present. WhoSki.com will be up and running in autumn 2019, when our peer-to-peer marketplace will open for sales (and purchases). We suggest you pack away your ski kit until then, to keep it out of landfill. 

Get funky! Make the most of your ski wear: click here for top tips on making your items look great (including presentation and backgrounds). Remember, the better it looks the more likely it is to sell.

We are a specialist ski and winter clothing website. Because this is our business, we know and care about this market and provide you with a specialist customer base. Not only does selling and buying through WhoSki.com benefit your purse, it also gives back through our charity donation. Passing on your pre-loved ski gear via WhoSki keeps it out of landfill and helps the environment. Read more about sustainable fashion here.

It rarely happens, but if it does, it is always good to write a comment next to the review. Try not to sound annoyed or defensive – and if it is true learn from it and move on so you can continue providing great clothes on WhoSki. Remember it’s not a personal review, it’s about service.

We advise all vendors to keep a receipt for items posted. In case of loss, please contact your mail company directly who should be able to find a solution for you.

They should have a receipt from the mail company they used to return the goods. If you have not received the goods back then you should expect to keep the payment. It is the buyer’s duty to claim back from the mail company if an item is lost in return transit.

If a purchaser is unhappy with the item provided, we ask them to let the seller know as soon as possible and return it within 15 days for a refund of the sale cost (minus P&P) to be provided.

If you refund a buyer for any reason, for example if they change their mind about an item and you agree to their request, we will refund the 15% commission we take as the WhoSki.com fee. The 5% charity element (ie a quarter of our commission) will not be refunded.

You can refund your buyer directly from your PayPal account via this page: https://www.paypal.com/ph/smarthelp/article/how-do-i-issue-a-refund-via-paypal-faq780

Refunding this way means you will receive back your PayPal transaction fee. Once your refund has completed, get in touch with us providing the following:

1 proof of refund or cancelled payment from your PayPal account eg a screenshot from your PayPal account
2 your WhoSki.com username
3 the email address you use for PayPal
4 the WhoSki.com username of your buyer
5 the date of the sale/purchase on WhoSki.com
6 the PayPal transaction ID for the amount you paid us in commission
7 the total amount of fee we charged you

For buyers:

The summer is a very quiet time for ski kit sales, so we have closed our shop until autumn 2019, when you’ll be able to start shopping for top quality ski clothing via our peer-to-peer marketplace.

We allow payments by PayPal or major credit/debit cards. Your details are completely safe as we use a reputable external payment services provider. We never have access to any details of your cards or accounts.

We advise all vendors to keep a receipt for items posted. In case of loss, please contact your mail company directly who should be able to find a solution for you.

If a purchaser is unhappy with the item provided, we ask them to let the seller know as soon as possible and return it within 15 days for a refund of the sale cost (minus P&P) to be provided.