FAQ

Frequently Asked Questions

This guide should be your initial point of call, if you have any questions that aren’t answered here then please email us. We aim to respond within two working days.

For sellers:

We are open for sales listings NOW so simply register and post the items you wish to sell.  Our peer-to-peer marketplace will open for purchases VERY SOON, so now is your chance to load up your pre-loved wintersports clothing ready for the off. We will let you know when sales open.

We charge 20% commission on every sale.  We pass on 25% of our commission on every sale to our partner charity stem4. At times we increase this proportion; for example, as a launch offer we are giving 100% of our commission to stem4. 

Once a buyer has purchased your item, a message will appear against your account stating how much commission is due on that item. By paying it promptly and in full through PayPal, you are supporting our charity partner stem4. Many thanks!

Get funky! Make the most of your ski wear: click here for top tips on making your items look great (including presentation and backgrounds). Remember, the better it looks the more likely it is to sell. Make sure you are clear about any damage or stains: honesty is the best policy.

We are a specialist ski and winter clothing website. Because this is our business, we know and care about this market and provide you with a specialist customer base. Not only does selling and buying through WhoSki.com benefit your purse, it also gives back through our charity donation. (We pass on 25% of our commission on every sale to teen mental health charity stem4.) Selling your pre-loved ski gear via WhoSki keeps it out of landfill and helps the environment. Read more about sustainable fashion here.

It rarely happens, but if it does, it is good practice to respond by writing a  comment next to the review. Try not to sound annoyed or defensive – and if it is true, learn from it and move on so you can continue submitting great clothes via the WhoSki marketplace. 

We advise all vendors to keep a receipt for items posted. In case of loss, please contact your mail company directly, who should be able to find a solution for you. Do also get in touch with the purchaser as you will need to reach an agreement via PayPal to resolve any issues. 

If your purchaser is unhappy with the goods provided, they should liaise direct with you. They should also produce a receipt from the mail company they used to return the goods. If you have not received the goods back then you should not be expected to refund the payment. It is the buyer’s duty to claim back from the mail company if an item is lost in return transit.

Sales on the WhoSki.com platform are arranged between vendor and purchaser. If a purchaser is unhappy with the item provided, they should let the seller know direct as soon as possible, and return it within 15 days for a refund of the sale cost (minus P&P) to be provided.

If you refund a buyer for any reason, for example if they change their mind about an item and you agree to their request, we will refund the proportion of commission we take as the WhoSki.com fee. The charity element (ie 25% of our commission) will not be refunded.

You can refund your buyer directly from your PayPal account via this page: https://www.paypal.com/ph/smarthelp/article/how-do-i-issue-a-refund-via-paypal-faq780

Refunding this way means you will receive back your PayPal transaction fee. Once your refund has completed, get in touch with us providing the following:

1 proof of refund or cancelled payment from your PayPal account eg a screenshot from your PayPal account
2 your WhoSki.com username
3 the email address you use for PayPal
4 the WhoSki.com username of your buyer
5 the date of the sale/purchase on WhoSki.com
6 the PayPal transaction ID for the amount you paid us in commission
7 the total amount of fee we charged you

For buyers:

We are already open for sales listings, and the chance to buy online will follow soon, when you’ll be able to shop for high-quality secondhand wintersports clothing via our peer-to-peer marketplace. In the meantime, please browse our listings to get an idea of what you’ll be able to purchase shortly.

We allow payments by PayPal or major credit/debit cards. Your details are completely safe as we use a reputable external payment services provider. We never have access to any details of your cards or accounts. Your purchase is covered by the usual PayPal conditions.

Once you have paid for the item you wish to buy, your seller will be notified automatically so they can dispatch it to you. Your address details are delivered via PayPal so make sure this information is current and correct.

We advise all vendors to keep a receipt for items posted. In case of loss, please contact your mail company directly who should be able to find a solution for you. WhoSki.com is a platform that enables sales and purchases to be arranged direct between parties.

If a purchaser is unhappy with the item provided, we suggest you start a discussion with the seller as soon as possible. If you agree to return an item, this should take place within 15 days for a refund of the sale cost (minus P&P) to be provided.

Please contact the seller immediately. If an item has been lost in the post, it should be covered by the mail delivery service. If you have a query about the amount you have paid, and cannot reach the vendor, contact PayPal then let us know. Failing to provide items as described and paid for is a breach of our conditions and we reserve the right to terminate registration with WhoSki.com.

Your purchase arrangement is with the vendor, so your first step is to get in touch and discuss the issue. If the item is as described but you have simply changed your mind, you might want to re-post it for sale on WhoSki.com. If the item is not as described, you need to discuss the issue politely and calmly with the vendor to reach an agreement. Contact PayPal if you wish to seek a refund. See above for returns advice.

We advise all vendors to keep a receipt for items posted. In case of loss, please contact your mail company directly who should be able to find a solution for you.

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